Privacy Policy
Last updated: 17 April 2025
Welcome to Proto Sale, accessible from https://protosale.com. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
We are Proto Sale, an online store offering a variety of products with a pay-at-delivery option.
Our address:
via Ripamonti 12
20144 Milan
Italy
Email: [email protected]
Our address:
via Ripamonti 12
20144 Milan
Italy
Email: [email protected]
2. Information We Collect
We only collect the data required to process and deliver your order. This includes:
- Full name
- Shipping address
- Phone number
- Email address (optional)
We do not collect sensitive personal data or use your information for marketing unless you give explicit consent.
3. Why We Collect Your Data
We collect and process your data for the following purposes:
- To process orders placed on our website
- To provide customer support and updates about your order
- To fulfill our return, refund, and warranty policies
- To comply with applicable tax and legal requirements
We do not sell, trade, or rent your personal information to third parties.
4. Legal Basis for Processing
Your data is processed based on:
- Contractual necessity – to fulfill your purchase
- Legal obligation – for invoicing, returns, and warranty
- Legitimate interest – to prevent fraud and ensure secure transactions
5. How We Store and Protect Your Data
We take data security seriously. All personal data is stored on secure servers and protected against unauthorized access, misuse, or disclosure. We retain your information only for as long as necessary to fulfill legal and contractual obligations.
6. Sharing Your Data
We may share your data with trusted third parties only to complete your order:
- Delivery couriers
- Payment and invoicing processors
- Analytics tools (e.g., to measure site performance)
These partners are GDPR-compliant and only access the data necessary to perform their services.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Site functionality
- Performance tracking (e.g., conversion tracking)
- Improving your browsing experience
You can manage or disable cookies via your browser settings.
8. Your Rights (under GDPR)
As an EU resident, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing or request restriction
- Lodge a complaint with a supervisory authority
To exercise your rights, email us at [email protected].
9. Returns, Refunds & Warranty
You may return any product within 14 days of delivery for a refund.
All products come with a 2-year warranty.
Shipping is always free, and delivery is typically within 2–3 working days.
For full details, please see our Returns & Refund Policy.
All products come with a 2-year warranty.
Shipping is always free, and delivery is typically within 2–3 working days.
For full details, please see our Returns & Refund Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is used, contact us:
Proto Sale
via Ripamonti 12
20144 Milan
Italy
Email: [email protected]
via Ripamonti 12
20144 Milan
Italy
Email: [email protected]
